Terms of Service

You must provide accurate, current, and complete information as prompted by our registration process. Providing false, misleading, or outdated information constitutes a breach of these Terms and may result in immediate termination of your account.

You are responsible for maintaining the confidentiality and security of your login credentials, API keys, and any other authentication mechanisms. You must notify us immediately at info@craftos.net if you become aware of or suspect any unauthorized access to your account, any security breach, or any unauthorized use of your credentials.

CraftOS shall not be liable for any loss, damage, or other consequences arising from your failure to maintain the security of your account or from any unauthorized access that results from your negligence.

Subject to these Terms and payment of applicable fees, CraftOS grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform and CraftBot Live during your active subscription period, solely for your own internal business purposes.

CraftBot is released under the MIT License. You may freely use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the CraftBot software, provided that the original copyright and license notices are included in all copies.

You may not use the Services for any unlawful purpose or in violation of applicable law, reverse engineer or decompile proprietary closed-source portions of the Platform, or use the Services to build a directly competing product without prior written consent from CraftOS.

Additional restrictions: you may not use automated means to scrape or crawl the Platform beyond normal API use, transmit spam, malware, phishing materials, or any harmful code, or circumvent or bypass any security, authentication, or access control mechanisms.

You retain all ownership rights in and to your User Data. By using the Services, you grant CraftOS a limited, non-exclusive, worldwide, royalty-free license to process your User Data solely to provide and operate the Services on your behalf.

You are responsible for ensuring your User Data does not:

• Infringe third-party intellectual property rights
• Violate applicable law
• Contain personal data of third parties without consent
• Contain content violating the Acceptable Use Policy

AI Agents and LLMs produce outputs based on your instructions and may generate inaccurate, incomplete, or unexpected results. CraftOS does NOT warrant the accuracy, reliability, or fitness of any AI Output for any specific purpose.

You are solely responsible for reviewing, validating, and taking responsibility for any action taken based on AI Outputs — especially in financial, legal, medical, or safety-critical contexts.

CraftOS does not use your User Data, task instructions, prompts, or agent outputs to train our own proprietary AI models without your explicit opt-in consent. Your data remains yours, and we respect the boundary between providing you with a service and using your data for our own purposes.

When using CraftOS cloud features, your prompts and task instructions are transmitted to your configured LLM Provider. Each LLM Provider's own terms and data handling policies apply independently to data submitted to them. CraftOS has no control over how LLM Providers process or store that data.

For self-hosted CraftBot deployments, all User Data, memory, and agent activity remain on your own infrastructure. You are responsible for securing, backing up, and managing that data. CraftOS has no access to locally stored data unless you explicitly enable cloud sync features.

CraftBot Live is our managed hosting service that runs CraftBot on CraftOS infrastructure on your behalf. When you use CraftBot Live, your agent configurations, ChromaDB vector databases, agent memory, conversation history, and workspace files are stored and processed on our servers so that your instance stays online and accessible across devices.

You retain all ownership rights in this data. You grant CraftOS a limited, non-exclusive license to host, store, transmit, back up, restore, snapshot, and otherwise process it solely to operate your CraftBot Live instance and the Services. We do not access instance contents except as necessary to provide the Services, comply with law, enforce these Terms, or address a documented support request from you.

Your use of CraftBot Live is subject to the plan limits published at craftbot.live, including caps on the number of agents, workspace size, bandwidth, and managed-LLM usage. We may suspend, throttle, or hibernate instances that exceed plan quotas, or that we reasonably believe are being used in violation of the Acceptable Use Policy in Section 8.

For operational reasons we may restart, migrate, snapshot, or update instances — for example to apply security patches, rebalance load, or recover from failure. We will use commercially reasonable efforts to minimize disruption. CraftBot Live is provided on a best-effort availability basis; we do not currently offer a contractual uptime guarantee unless separately agreed in writing.

You may pause or delete an instance at any time from your dashboard. Deletion permanently removes the instance's workspace, agent memory, and conversation history from active systems within 24 hours; encrypted disaster-recovery backups are retained and then securely destroyed in accordance with the Privacy Policy.

Access to CraftBot Live and the CraftOS Platform is available through subscription plans published at craftbot.live and craftos.net/pricing.html. Pricing and features are subject to change with reasonable notice.

Subscription fees are billed in advance on a monthly or annual basis. By providing payment information, you authorize CraftOS to charge your selected plan. All fees are non-refundable except as stated herein or as required by applicable law.

CraftOS may offer free tiers or trials. At the end of any trial, the Services may revert to a free tier with limited features unless you subscribe to a paid plan.

We will provide at least 30 days' notice before any price changes take effect for existing subscribers. Continued use after that date constitutes acceptance of the new pricing.

All fees are exclusive of applicable taxes. You are responsible for paying all taxes applicable in your jurisdiction.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. CraftOS does not provide pro-rated refunds for partial billing periods unless required by consumer protection law in your jurisdiction.

The CraftOS and CraftBot Live names, logos, website designs, and proprietary components of the cloud Platform are owned by CraftOS and protected by applicable intellectual property laws.

CraftBot is made available under the MIT License. Your use of CraftBot's open-source code is governed by the terms of that license. Contributions to the repository are subject to the CONTRIBUTING.md guidelines.

If you provide CraftOS with feedback or suggestions, you grant CraftOS a worldwide, perpetual, irrevocable, royalty-free license to use such feedback for any purpose, including incorporating it into future versions of the Services, without any obligation to compensate you.

These Terms remain in effect from the date you first access the Services until terminated by either party.

You may terminate your account at any time by deleting your account in Settings or by contacting info@craftos.net. Termination does not entitle you to a refund for pre-paid fees.

CraftOS may suspend or terminate your access immediately and without notice if you breach these Terms, engage in activities that threaten the security or integrity of the Services, or if required by applicable law. For non-urgent violations, we will provide reasonable notice where practicable.

Upon termination, your license to use the Services ends immediately, we will retain or delete your data per our Privacy Policy, and provisions that by nature should survive (intellectual property, limitation of liability, indemnification, dispute resolution) will continue to apply.